FAQ

• How do I Get to Dr. Mehta's Hospitals (Location)?
• What is the procedure for Bookings / Registrations in the hospital?
• What is Cashless Hospitalization?
• Do all Health Insurance Policies offer Cashless Hospitalization Facility?
• How does the Pre-Authorization Procedure Work?
• What do I do if the actual Medical Expenses overshoot the Pre-approved amount?
• Why may a Cashless Hospitalization not be entertained?
• What charges are typically not covered by Cashless Hospitalization?
• For Cashless Hospitalization, what Documents are required by the Hospital at the Time of Discharge?
• Where can I Park my Vehicles (cars, bikes)?
• Do I Need to Register when I come to the Hospital?
• Can I get Assistance in coming to the Hospital?
• Are there any provisions for meals for the patient, patient attender?
• How can I Contact the Hospital or an In-Patient at the Hospital?
• How do I access information from my Medical Records?
• How do I resolve a Question on my Billing Statement?
• How can I comment about my experience at the Hospital (compliment, complaint, or suggestion)?
• Are there any rules with regard to Attender/ visitors in the hospital?
• What are the Visiting Hours for Hospital Rooms?
• Where can I Eat or Shop (Retail Therapy) near the Hospital?

How do I Get to Dr. Mehta's Hospitals (Location)?

To get to Dr. Mehta's Hospital - you can come by train, bus, taxi, auto, ambulance or car.

Train: Get a train to Chetpet Station. This is located 5 minutes walk from the hospital.

Bus: Take a bus which plies on the route via McNichols Road. The bus stand is 2 minutes walk from the hospital.

Taxi/Auto/Ambulance: Ask for Dr Mehta's Hospital (a major landmark in Chennai - used to be called Dr Mehta's Nursing Home) in Chetpet by the EGA Theater Flyover or Shoppers Stop in Chetpet.
Or ask for McNichols Road (near Harrington Road / Spur Tank Road).

Car/Bike/Cycle: Dr Mehta's Hospital is quite close to Nungambakam High Road (direct access via McNichols Road) and Poonamali High Road (direct access over EGA Theater Flyover).
You can also access us directly from Harrington Road via 15th Avenue Street (opposite Little Sisters of the Poor) and from Spur Tank Road via the McNichols Road.

For precise directions, see the map.

What is the procedure for Bookings / Registrations in the hospital?

Patients can walk in and get registered and admitted on producing any written document/ oral instruction from the doctor to the reception for admission into the hospital.

What are the procedures to be followed for admission in the hospital?

Admission: Insurance Patient

Please bring the latest insurance ID card, a copy of the current insurance policy, and contact the Mehta Hospital Manager of Billing.

Please refer the cashless admission procedure for further details.

Admission: Corporate Patient

Please bring the authorization letter issued by the company for availing the cashless service and your company identity card.

Please refer the cashless admission procedure for further details.

What is Cashless Hospitalization?

In the case of a cashless hospitalization, the insurance company will bear the cost of treatment in full or partially based on the terms of your health insurance policy. Cashless hospitalization is a facility provided by the hospital to enable an insured patient to get admitted and undergo the required treatment without payment in cash. The hospital (health care service provider) will mediate between the patient and the approved TPA to process the cashless service. We will help you obtain the necessary approvals and required guarantee for payment from the approved TPA so that cashless facility has been extended to the patient. The denial of cashless facility by the TPA if any does not amount to denial of your claim from the insurance company. The patient has the option to claim again directly from the insurance company. We help provide you with a fully itemized bill and advice to assist you to get full re-imbursement based on your eligibility and coverage limits.

If hospitalization or medical care / treatment is planned - based on the medical consultant's (doctor's) opinion the patient can directly contact the billing department (A.O Office) well in advance along with the insurance / TPA identity card and the latest medical policy in force to enable the patient to process the cashless service and get the guarantee for payment from the TPA as early as possible before admission. In an emergency, the patient can get admitted at any time and contact the billing department (A.O Office) along with the identity card and the latest medical policy in force. For corporate clients with insurance, please provide your Insurance ID card and your Corporate ID card.

The insurance/billing personnel will be available at the desk from 9.00A.M to 8.00P.M to help with all your queries and procedures to avail of cashless services or help with insurance queries.

Do all Health Insurance Policies offer Cashless Hospitalization Facility?

Most reputed insurance companies or TPAs offer cashless hospitalization options. In case of hospitalization, you will be eligible for cashless treatment and in-patient stay, subject to the other terms and conditions mentioned in your policy being fulfilled. In case you are admitted to a Hospital not empanelled with the TPA, you will have to settle the bills directly to the hospital (cash or credit card) and then seek re-imbursement through your TPA. We help provide you with a fully itemized bill and advice to assist you to get full re-imbursement based on your eligibility and coverage limits. The insurance/billing personnel will be available at the desk from 9.00A.M to 8.00P.M to help with all your queries and procedures to avail cashless services or help with insurance queries.

How does the Pre-Authorization Procedure Work?

Collect the pre-authorization will forms pertaining to your TPA.

1. Your pre-authorization will have two sections:

a. Personal data to be filled in and signed by you as per the format of TPA.

b. Details of the ailment and the treatment recommended will be filled in by your consultant and signed.

2. Return the completed form to A.O. Office. Our insurance assistance personnel will verify the form for its completeness and prepare the estimate in the appropriate format.

3. Once the form is complete, the form will be faxed to the office of your TPA.

4. The A.O. Office and insurance department will revert to you on the approval status.

For cashless treatment it is mandatory for the hospital to have an approval from your TPA. In case of delay in receiving the approval or where you cannot wait for receiving the approval you can undertake the treatment by paying the necessary cash deposit. If you receive approval from your TPA after paying the cash deposit, you are entitled for refund of the cash deposit.

The insurance/billing personnel will be available at the desk from 9.00A.M to 8.00P.M to help with all your queries and procedures to avail cashless services or help with insurance queries.

What do I do if the actual Medical Expenses overshoot the Pre-approved amount?

At the time of discharge if the guarantee for payment to the hospital is not sufficient or exceeds the pre-approved amount, the person at the desk will collect the necessary information / papers from various departments and will contact the TPA for enhancement and full sanction of the expenses of the hospitalization of the patient. If the TPA turns down the request for enhancement you will need to pay the amount incurred in excess of your approved amount directly to the hospital before discharge.

For complete details on the medical expenses that are covered, and those that are not covered, you need to go through your health insurance policy. However, in general, the expenses listed below are not reimbursable under cashless hospitalization.

The insurance/billing personnel will be available at the desk from 9.00 A.M to 8.00 P.M to help with all your queries and procedures to avail cashless services or help with insurance queries.

Why may a Cashless Hospitalization not be entertained?

Your request for approval might be rejected under a few circumstances:-

1. Insufficient information in the pre-authorization form.

2. The ailment for which hospitalization is being sought is not covered under your insurance policy for reasons like pre-existing ailment, specific

exclusions (accident admission under the influence of alcohol) exclusion clause for certain period (e.g., coverage only after 30 days).

3. You have exhausted your eligible medical insurance cover for the year

What charges are typically not covered by Cashless Hospitalization?

1. Room rent in excess of your eligibility
2. ICU facility in excess of your eligibility
3. Registration or Admission Fee
4. Telephone Charges
5. Visitor / Attendees Charges
6. Ambulance Charges
7. Special Diet Charges which are not part of the administered treatment document charges
8. Other Non-Medical Expenses e.g., toiletries, service tips and consumables

These need to be settled by you directly with the hospital at the time of discharge. The personnel will be able to help you with all your queries regarding cashless services or insurance queries at the desk from 9.00A.M to 8.00P.M to avail.

For Cashless Hospitalization, what Documents are required by the Hospital at the Time of Discharge?

All the original documents including bills, lab reports, discharge summary and claim form duly signed by you need to be submitted to the hospital. The personnel will be available at the desk from 9.00A.M to 8.00P.M to help with all your queries and procedures to avail cashless services or help with insurance queries.

Where can I Park my Vehicles (cars, bikes)?

Only resident or visiting doctors are allowed to park their vehicles within the premises during the day. Patients can park their cars on the street/lane. During the night the patients and attenders can park their cars within the premises after collecting a vehicle parking pass from the reception. You will have to move your vehicle by 7:30 am. We are in the process of organizing valet parking to make your visit to Dr Mehta's Hospital more comfortable.

Do I Need to Register when I come to the Hospital?

Like most / all hospitals - Patients have to register for a small fee when they walk into the hospital for any service. This registration is valid for a period of one year. The patient can register at the main reception.

Can I get Assistance in coming to the Hospital?

Absolutely - If you need assistance when you come in to the hospital, you will be provided with the necessary help. There is a wheel chair and stretcher available at the reception for the purpose of assisted or pain-less movement. We can also help coordinate ambulance services with nominal charges charged by the ambulance provider for the service. You can call us on 044 42271001 - 1004.

Are there any provisions for meals for the patient, patient attender?

Dieticians are available full time. The meals are planned by the dieticians as per the doctor's instructions. On the basis of the instructions and patient food preference they draw the food plan for the patient. There is a canteen available to cater to the Patient attender.

How can I Contact the Hospital or an In-Patient at the Hospital?

To get in contact with the hospital, or an in-patient you can contact the main board line at 044 42271001 - 1004 and ask your questions or ask to be connected to the patient by providing the room number where the patient has been admitted and you can be connected.

Please do not carry the following items mentioned to the Hospital

1. Ornaments and Valuables
2. Eatables
3. Clothing / Bedding
4. Toiletries
5. Medicines
6. Visitors are requested not to carry any flowers

The management will not be responsible for any loss or damage to patient's personal belongings.

How do I access information from my Medical Records?

In case you have misplaced your old records, you can access any information from the medical records with prior permission from the management and the nursing superintendents. Once you have the required permission, you can access your records from the MR Department. We can help reproduce previous records for a small fee.

How do I resolve a Question on my Billing Statement?

You can contact the manager of billing if you have any queries on your billing. He will ensure that all your queries are taken care of.

How can I comment about my experience at the Hospital (compliment, complaint, or suggestion)?

One of our key values is continuous improvement. As you, the patient is the center of our universe - we take your opinions and feedback extremely seriously. We request every patient to fill in the feedback form at the time of discharge where they can leave their positive and negative comments and suggestions. You can also directly speak with the PRO at reception for more detailed or specific feedback or suggestions.

Are there any rules with regard to Attender/ visitors in the hospital?

Rules and Regulations for the Visitors and Attender:

Only one attender is allowed to stay with a patient at any point of time. The attender should have with him the valid attender pass (provided at patient admission) at all times for security reasons.

Only one attender is allowed to stay with the patient during the night.

The attender card has to be handed over to the billing department at discharge.

Please do not bring a child below the age of 12 years when visiting a patient (interest of your children's health).

There is waiting area facility available for the Attender of Patients admitted in the ICU. attender can also avail the facility of an additional room on request (subject to availability) at the reception on payment of the room charges

What are the Visiting Hours for Hospital Rooms?

The General Hospital visiting hours are 8.00 A.M to 9.00 A.M & 5.00 P.M to 8.00 P.M

The visiting hours for ICU/PICU/NICU is 7.00 A.M to 8.00 A.M & 5.00 P.M to 6.00 P.M

The fathers visiting their baby in NICU are requested to restrict their visit to 15 min to reduce any chances of passing infections to the baby.

We request the attenders not to bring any child below the age of 12 when visiting the patient in the interest of the child's health (who are potentially more vulnerable to catch infections).

Where can I Eat or Shop (Retail Therapy) near the Hospital?

The hospital has a canteen functioning throughout the day. There are also many multi-cuisine restaurants near the hospital. Additionally we have a mall (Shoppers Stop), and number of supermarkets and shops near the hospital.