Payment

CASHLESS SERVICE (INSURANCE PATIENTS)

Insurance Patients
Patient or the patient's attender is requested to contact immediately on admission the Insurance/ Corporate Services (ICS) desk with a photo copy of the Insurance ID CARD and your policy in force. The Insurance/ Corporate Desk will issue the Pre-Authorization form of your TPA or Insurance provider. The form is to be filled and signed by you (the patient) and the treating Consultant. Completed Pre-Authorization forms should be handed over to the Insurance / Corporate Desk for processing to commence. The Insurance and Corporate Desk will coordinate with the TPA or Insurance provider and revert the Pre-Authorization status on a priority basis. You may still be required to pay cash for services not covered by his / her insurance policy. Alternatively you can pay by cash or credit card and claim hospitalization expenses ( as appropriate) from your insurance provider at a later date.

APPROVED CORPORATE CASHLESS SERVICES
Patient or the patient's attender is requested to contact the Insurance and Corporate desk with the AUTHORIZATION LETTER issued by the company immediately on admission. Alternatively you can pay by cash or credit card and claim expenses (as appropriate) from your Human Resources Department at a later date.

FOR CASH REMITTING PATIENTS
Patient or the patient's attender is requested to contact the billing Department for the advance payment. You may also have to remit further advances as and when required or requested for. Failure to maintain a suitable minimum balance may result in refusal for treatment.

Insurance/ Approved Corporate Patients/ Cash Remitting Patients

• Ensure that the nurse or ward secretary is informed about the discharge to enable her to send the case sheet for billing.
• Collect the prescriptions from the nurse for medicines to be taken after discharge as advised by the doctor, and collect the medicines from the pharmacy.
• Pay non-claimable charges in cash (if any) to the pharmacy and billing section.
• Collect all diagnostic reports from the nurse and take photo copies of the same for your future reference and handover all originals to the Insurance or Corporate Services (ICS) for submission to the TPA/ Company.
• Contact billing section after 2 hrs to ascertain the readiness of your bill.
• Sign the bill for insurance and collect the discharge note from billing section.
• Payment can be made by cash / credit card. Cheques are not accepted.